This case study is a detailed analysis of one community-based organization’s approach to creating a bundled service delivery model, with a particular focus on the set of services and systems targeted at entrepreneurs. This case study is intended to be a resource that captures and shares many of the lessons from CFED’s partnership with MEDA that convey the most efficient ways to deliver bundled services to entrepreneurs. “We have learned through our work an important point: service integration is much more than simply the process of referring a client from one program to another program. In order to be truly integrated, services and programs must have a common set of systems that are standardized and implemented in the same way, both across programs and partner agencies.”
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